Call 998 - UAE National Ambulance Service

When to call

Call 998 for serious medical emergencies where minutes matter — not for routine GP visits or mild symptoms.

• Chest pain, suspected heart attack, or difficulty breathing that is severe
• Stroke signs: face drooping, arm weakness, slurred speech (FAST)
• Loss of consciousness, seizures that do not stop, or severe confusion
• Major bleeding, severe burns, or serious trauma from accidents
• Severe allergic reactions, choking, or poisoning when the person is deteriorating

What to do while on the line

• If the person is not breathing or has no pulse, say so clearly — the dispatcher may guide you while help is on the way.
• Unlock doors if safe, and send someone to meet the crew at the entrance.
• Do not move someone with a suspected spinal injury unless there is immediate danger (e.g. fire).
• Have a list of medications and allergies ready if possible.

What happens next

• →An ambulance crew is dispatched with equipment and medication for stabilisation.
• →You may be taken to the nearest appropriate hospital emergency department.
• →For non-life-threatening issues, consider a private doctor-on-call service instead — see Urgent.ae urgent medical page.