Call 997 - UAE Civil Defense (Fire)

When to call

Call 997 as soon as you see fire, smell gas, or need professional rescue — do not try to handle large fires yourself.

• Any uncontrolled fire in a home, office, vehicle, or outdoor area spreading
• Smell of gas (LPG / natural gas), hissing near cylinders, or suspected leak
• Smoke without visible flame, electrical burning smell from panels or walls
• People trapped in lifts, on roofs, or in water where specialist rescue is needed
• Hazardous materials smoke or chemical incidents (stay upwind and evacuate)

What to do while on the line

• Evacuate everyone from the building if safe to do so — do not use lifts.
• If trained, use a fire extinguisher only on a small, contained fire; otherwise leave and close doors behind you.
• For gas: do not switch lights on/off; ventilate if safe; turn off supply at the main valve only if you know how.
• Meet firefighters outside and point them to the exact location and hazards.

What happens next

• →Fire appliances and trained crews are dispatched to your location.
• →Police (999) may attend to manage traffic and crowd control.
• →Ambulance (998) may attend if there are injuries or smoke inhalation.